Returns
Customer satisfaction is extremely important to us. We want you to be happy with your purchase, but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions:
- If for any reason you are unhappy with your order, you will receive a refund if new books are returned in like-new condition within 14 days. Used books can only be returned for trade-in store credit.
- Without a receipt/invoice, a return may be approved for store credit at the manager's discretion and only at the current value of the book. Please contact us for details.
- For all mail returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
- If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.
Shipping
Shipping is available within the continental US. We ship Media Mail (no insurance), Insured Media Mail, or USPS Priority Mail (insured/trackable). Your shipping costs will depend on how many items are in your shipment. If you would like your shipment shipped by another method, please contact the store at 707.733.3199 or read@napabookmine.com.